Track the empties
Bottle starts with one empty back for every full cylinder. Change it for a collection or a clear-out. The driver records what actually came back.
Order management
Take orders with the prices filled in.
Choose the customer and Bottle fills in their prices, payment terms, delivery address and the empties to collect. Each line says where its price came from. The order then waits for a round.
The customer’s own prices
Agreed rates, price lists and quantity prices.
Empties to collect
One back for each full cylinder, to start.
Ready for a round
No second entry for the planner.
The orders list
See where every order is.
The delivery stage shows whether an order is waiting for a round, planned for a day with its driver and vehicle, out for delivery or delivered. Search by customer, order number or invoice number.
Tick several orders to mark them delivered, mark them paid or cancel them in one go.
Cancelled orders are hidden until you ask for them.
Ordering restrictions
Stop orders while
invoices are unpaid.
Turn on Block new orders or Block booked deliveries for a customer. Nothing changes while their invoices are paid.
As soon as an invoice goes unpaid, Bottle stops new orders from the office, your trade shop and the driver app, or keeps their booked orders off rounds. When they pay, ordering opens again on its own.
The customer’s page says what is blocked and why, so whoever answers the phone knows.
Regular deliveries
Set up repeat orders once.
Choose the products, the address and how often: every week, every other week, every four weeks or once a month. Bottle creates each order ahead of time at the customer’s current price and moves it off days you are closed.
Collect empties with each delivery, or book a collection on its own. Pause or end a schedule when the customer’s needs change.
One order, one page
Everything about
the order in one place.
Open an order to see the delivery date, total, payment and delivery stage, with the driver and vehicle once it is on a round. The items, empties to collect and the customer’s contacts sit underneath.
Press Mark delivered or Edit order from the top. Copy the tracking link to send to the customer.
Online orders
Orders from your website arrive ready to plan.
Orders placed on your Bottle Shop come in paid by card or on a trade account. Already sell on WooCommerce or Shopify? Connect your shop and its paid orders come into Bottle with the shop’s prices and reference, without typing them in again. Sell through more than one shop? Connect each one. Every order shows which shop it came from.
Explore Bottle ShopBottle ShopWooCommerceShopify
BottleOrders · Round planning · Delivery
WhatsApp orders
Take orders from WhatsApp.
Customers keep ordering on WhatsApp. Bottle reads the messages, asks the customer for anything missing and adds the order to Bottle. Staff keep replying from the phone as they do now. On the Round and Depot plans.
Explore WhatsApp orders“Same again for Thursday please”
BottleChecked with the customer · Order in Bottle
Built into every order
Empties, payment, charges and changes.
What the office, the driver and the customer need stays with the same order.
Take payment your way
Put the order on account, send a card payment link or take cash at the door. Record part of a payment and send a link for the rest.
Set delivery days and charges
Set options such as “Next day, order by 12:00” with their charge and the days they run. Bottle works out the date and skips days you are closed.
Add a surcharge
Add a charge to every order, or to each cylinder of the types you choose. It shows on the order and the invoice.
Edit an order
Change the address, products or quantities without starting again. Bottle cancels the old unpaid payment link, so you can send one for the new total.
Correct a delivered order
Change an unpaid delivered order to what actually went out and give a reason. Bottle adjusts the stock and replaces the unpaid invoice, and keeps the old one in the history.
Orders on your phone
Create an order wherever you take the call.
Choose a customer, add products and edit prices, returns and delivery details. Use the form or paste a message into Flame AI. Review it before creating the order, or save it as a draft to finish later.
Explore the mobile appWorks on iPhone and Android.
After the order is taken
Give customers a delivery tracking page.
Customers receive a tracking link for orders from WooCommerce, your ecommerce site or Bottle. They can check delivery estimates, follow the driver’s progress and add safe-place instructions.
Explore customer tracking →