Order received
Share the expected date.
The order email includes a tracking link. Customers see the expected delivery date or date range from their delivery option.
Customer delivery tracking
Let customers
track their
delivery.
Send a tracking link with the order. Customers can check their delivery date, see the driver’s progress and tell you where to leave their cylinders.
No app to download.
No customer account needed.
Tracking for delivery orders from
- Bottle Shop
- WooCommerce
- Shopify
- Orders entered in Bottle
Video · 1 min
See what your customers see.
The email when the driver sets off, the tracking page, and where to leave it if nobody is in.
From order to arrival
Keep customers updated
throughout the delivery.
The same tracking link follows the order from the day it’s placed to the door. Emails carry your business name and logo, and can come from your own address.
Driver leaves the yard
Send an on-the-way email.
When the round goes out, Bottle emails the customer their estimated delivery window and a link to check progress.
Delivered
Send proof of delivery.
The delivered email says what arrived and when, with the signature or the photo the driver took. If only part of the order arrived, it says what is still to come.
Emails need a customer email address and go out in the language set on the customer. If the window moves, or the delivery moves to another day, Bottle emails them again. Delivery windows are estimates, not appointments. Orders given to a delivery partner get no delivered email.
Delivery progress
The delivery window.
The next stop.
Where the vehicle is.
Customers can check for themselves instead of calling the office for an update.
Connected to your delivery rounds →A delivery window you set.
Two hours unless you choose another length, for the business or for each driver. Worked out from the planned stops, then again from the driver’s position once the round is out. If it moves outside the window they were given, they get an email.
Their door and the vehicle on a map.
The page shows where the driver’s phone last reported, and when. It refreshes every few minutes. It isn’t turn-by-turn tracking.
Only their delivery address is shown.
No other customer addresses or full route are shared. Customers open the link and enter their delivery postcode.
Not going to be home?
Let customers tell
the driver what to do.
Customers can update delivery instructions from their tracking page, without calling the office.
Choose where to leave it.
Select a safe place or a neighbour and add directions. Or choose “do not leave it” if nobody will be there.
Send the instructions to the driver.
Saved instructions appear against the delivery in the driver app.
Remember the choice next time.
Keep the instructions for this order only, or save them to the delivery address for future orders.
The driver always decides whether it’s safe to leave cylinders. If it isn’t, the order moves to the next delivery day and the customer gets an email with the new date.
Explore the driver app →For your office team
One link to share.
One place to check.
The tracking reference and “Copy tracking link” are on every order. Share the link again when a customer calls, or set where to leave cylinders on their delivery address.
Early access is open
Give customers delivery tracking.
Free implementation hours to help connect your orders and set up your delivery workflow.
Read the customer tracking guide ↗