Order received
Share the expected date.
The order email includes a tracking link. Customers see the expected delivery date or date range from their delivery option.
Customer delivery tracking
Let customers
track their
delivery.
Send a tracking link with the order. Customers can check their delivery date, see the driver’s progress and tell you where to leave their cylinders.
No app to download.
No customer account needed.
Tracking for delivery orders from
- WooCommerce
- Your ecommerce site
- Orders entered in Bottle
From order to arrival
Keep customers updated
throughout the delivery.
The same tracking link follows the order as it’s scheduled, loaded and delivered.
Driver leaves the yard
Send an on-the-way email.
When the round goes out, Bottle emails the customer their estimated delivery window and a link to check progress.
Round in progress
Show how close the driver is.
Customers see their drop number and the drop the driver is on, so they can tell how many stops are ahead of them.
Email updates require a customer email address. Delivery windows are estimates, not appointments, and depend on the round being scheduled.
Delivery progress
The delivery window.
The next stop.
The van’s location.
Customers can check for themselves instead of calling the office for an update.
Connected to your delivery rounds →A two-hour delivery window.
Calculated from the round’s departure time and planned stops. Traffic and changes on the round can affect arrival.
The van’s latest reported position.
The tracking page refreshes every few minutes and shows when the position was reported. It isn’t turn-by-turn tracking.
Only their delivery address is shown.
No other customer addresses or full route are shared. Customers open the link and enter their delivery postcode.
Not going to be home?
Let customers tell
the driver what to do.
Customers can update delivery instructions from their tracking page, without calling the office.
Choose where to leave it.
Select a safe place or a neighbour and add directions. Or choose “do not leave it” if nobody will be there.
Send the instructions to the driver.
Saved instructions appear against the delivery in the driver app.
Remember the choice next time.
Keep the instructions for this order only, or save them to the delivery address for future orders.
The driver always decides whether it’s safe to leave cylinders. If it isn’t, the office can arrange another delivery day.
Explore the driver app →For your office team
One link to share.
One place to check.
The tracking reference and “Copy tracking link” are on every order. Share the link again when a customer calls, or set regular delivery instructions on their customer record.
Early access is open
Give customers delivery tracking.
Free implementation hours to help connect your orders and set up your delivery workflow.
Read the customer tracking guide ↗