Customer management

Manage customer accounts
in one place.

Their prices, addresses, invoices and cylinders, all in one place. Give the office the information it needs every time a customer calls.

The Kings Head customer record showing payment terms, 14 days to pay and monthly invoicing.
The Kings Head · Example customer record

Customer records

View orders, invoices,
cylinders and rates.

Each customer record includes agreed prices, orders, invoices and cylinder holdings. These screenshots show The Kings Head demo account.

View invoices
and outstanding balances.

See invoices, due dates and the outstanding balance from the customer record. Find the answer while they’re on the phone.

£436.80 outstanding. One paid invoice, one unpaid.

The Kings Head invoices: £436.80 outstanding, with one paid invoice and one unpaid invoice.
Real Bottle screen · The Kings Head

Track orders
and delivery status.

See what the customer ordered and whether it’s been delivered. Where an order has been billed, open its linked invoice without searching elsewhere.

Orders, delivery status and invoice links in one view.

Five customer orders with delivery status, totals and invoice links where billed.
Real Bottle screen · The Kings Head

Track cylinders
held by the customer.

Track cylinders held by each customer, how long they’ve had them and the agreed hire rate. Set a billing cycle and book a collection when they need to come back.

10 propane cylinders on hire. Oldest held since 15 July.

Ten propane cylinders held by The Kings Head, with a £12 monthly hire rate excluding VAT and the oldest held since 15 July.
Real Bottle screen · The Kings Head

Apply customer-specific
prices to orders.

Agree product prices for each customer. Bottle uses those rates on their orders, with your list price as the default for anything you haven’t changed.

19kg propane: £49.50 agreed, £54.00 list. Both ex VAT.

Agreed customer rates beside list prices, including 19kg propane at £49.50 instead of £54.00 excluding VAT.
Real Bottle screen · The Kings Head

Account settings

Set addresses,
terms and retention rules.

Keep their delivery instructions, payment arrangements and data rules with the account.

Every delivery address

Keep multiple delivery addresses on one account. Choose where each order goes without splitting the customer’s history.

Customer payment terms

Set how each customer pays and how long they have to pay. Raise invoices automatically after delivery, with due dates based on their terms.

Automatic data retention

Set retention rules for inactive records. Get a warning before scheduled removal, or place a hold on records you need to keep.

Early access is open

Import your customer records.

Register your interest and tell us what you use today. Early access includes free implementation hours for setup and migration.